FAQs

  • G A Designs is a designer, manufacturer and retailer of premium quality goods.
  • www.ginellealphonso.com is owned and operated by G A Designs. We provide this site as a service to our customers. Any changes on the website will be made at the sole discretion of the proprietor of G A Designs.
  • Please read the following terms of service as they govern your use of our site. By using this Site, you agree to follow and be bound by the following terms and conditions below. Additionally, G A Designs reserves the right to modify these terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly.
  • Please review this page periodically for changes. Any use of our site at any time constitutes full acceptance of our service T&C.

  • We provide our users with access to our design/label that can be purchased at the price mentioned on the site. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • Our designs/ images may not be used by you for any illegal or unauthorized purpose. We are happy when you share our product images, but please make sure that you credit our labels and tag us or link our website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

  • All prices are in Indian rupees Prices for products are described on our website.
  • Prices, products and services may change at the sole discretion of the proprietor of G A Designs.
  • You will receive a confirmation of your order and bill details via email.
  • If you are an international customer and would like to purchase any item, please Contact us on +91 8433547155.

  • We ship to all cities in India. Shipping charges for deliveries within India is Rs. 45/- Your order will take 48 hours to dispatch. We request you to allow your order at least 7 working days to reach you, from date of dispatch. We take full responsibility for sending customer goods in good condition.
  • Shipping charges for International parcels may vary and will need to be paid for, separately.
  • For urgent deliveries, please contact us on +91 8433547155. An extra charge may be added depending upon the rate of Express Courier.

We assure our clients about the quality of all products under Label Ginelle Alphonso and G A Kids.

However, item(s) will be eligible for “Return” if:

  • An incorrect product has been delivered to you i.e. the product does not match the item(s) in the order confirmation email.
  • If the product you have received, has a genuine quality/manufacturing defect.
  • Item(s) that have been altered by your request will not be considered for a return or refund.
  • Any returns to G A Designs is the responsibility of the customer and damage/misplacement of the goods in transit will not be borne by G A Designs.
  • You can raise a Return or Refund request from your account under “My Orders” or contact us via email or phone number mentioned on our contact page.

Please make sure the original products tags are still attached to the product in order to avail a return or refund for the purchased item(s). Please contact our team on +91 8433547155 on Monday-Saturday between 11am to 7pm only, within 14 days from date of delivery.

We will give you a full refund in the original method of payment.

  • We can exchange the item(s) purchased, only within 14 days from the date of delivery, provided the merchandise is in its original and saleable condition with original invoice and originals tags attached to the item(s).
  • We can only accept cancellations within 48 hours of placing the order. We will give you a full refund in the original method of payment.

Since we are a Design Label, we do provide a customized fits for our garments.

For G A Kids:
  • You can call us on +91 8433547155 and request for any alteration before purchase and shipping. We do not take any garment(s) for alteration after purchase. We strongly recommend that you call us to check for lengths of the garment before purchase. No refund will be initiated after alteration.
For Label Ginelle Alphonso:

Charges may apply depending on the alteration needed. Since we only customize premium and luxury garments for women, we will be happy to alter it at any time.

  • We can exchange the item(s) purchased, only within 14 days from the date of delivery, provided the merchandise is in its original and saleable condition with original invoice and originals tags attached to the item(s).
  • We can only accept cancellations within 48 hours of placing the order. We will give you a full refund in the original method of payment.

  • Information that you provide helps us respond to your customer service requests and support needs more efficiently. We make every effort to protect the information and privacy of our users and customers.
  • We will not disclose, sell, distribute or lease, personal information that you provide to us including your name, address, telephone number and email address. However, we may use your information like address, email id and phone number to deliver and help you track your order. These details may also be used to It may also be used to respond to their inquiries, questions, and/or other requests.
  • We do not receive your banking details, credit/debit card number, expiry date, card holder name, or any other information for payments made through our payment gateway.
  • By subscribing, customers agree to be communicated by us via email and sms to facilitate the services provided by us. We may communicate promotional offers periodically and as and when required.

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